safety
Wizz Safety engagement
Safety has been an absolute priority since the start for us, and this is the reason we’re different.
Our comprehensive safety ecosystem, including a suite of safety tools, robust infrastructure, and iron-clad policies, positions us among pioneers in safety innovation.
We use sophisticated AI safety algorithms for age verification, developed by Yoti, a company trusted by the UK Home Office and NHS, which scans the face of every user during sign-up to estimate their age.
We use liveliness detection at sign-up and constantly do checks of user profile consistency to ensure all Wizz users are real and people and who they say they are.
All content is moderated before it is shared on Wizz, not after it is posted like other social networks: all text, images, videos are scanned before being sent.
Our users are encouraged to report unwanted content on Wizz, and our moderation team reviews all reports within 24 hours, proactively overseeing activities and addressing guideline breaches with real-time notifications to promote positive behavior.
We also prevent those who break the rules from coming back: we keep track of the devices we ban and prevent them from re-registering, even if they are reformatted.
At Wizz, safety is our single highest priority and serves as the foundation for everything we do. As a top destination for young people to connect online, we're dedicated to continually enhancing our safety measures to meet the demands of the dynamic online landscape.
Our comprehensive safety ecosystem positions us among other pioneers in safety innovation, earning recognition from industry authorities, such as the Information Commissioner's Office (ICO), the UK's leading regulatory body for child safety online. It confirmed that our app was compliant with child safety regulations.
The Safety pages are designed to support parents, guardians, educators, and young adults with essential resources and guidance.
Our team is deeply committed to creating the safest online environment possible, ensuring a space that you can rely on.
Positive & Safe Environment
Our goal is for every user to enjoy a safe and positive time on Wizz, which is why we’ve integrated a wide array of safety features right from sign-up.
Included in our safety initiatives are sophisticated AI technologies, thorough age verification covering all our users with Yoti, pioneering moderation of text with Besedo and images with Sightengine, and a dedicated moderation team of 20 people working round-the-clock to oversee platform activities and address reports promptly.
Responsible community
Our Community Guidelines emphasise mutual respect. We enforce strict rules to ensure conversations among users mirror the respectful exchanges they’d have face-to-face.
Upon joining Wizz, everyone must review and agree to our guidelines, and we regularly remind users of these standards. Leveraging AI and human oversight, we oversee all activity on Wizz to pinpoint and address any guideline breaches potentially harmful to the user or others. Our guidelines cover a variety of different themes, including harassment, nudity, sexual behavior, hate speech, drugs and more.
Users who do not respect the guidelines get either a temporary restriction of features or are banned from Wizz forever.
You can read more about our Community Guidelines here.
real people, right ages
At Wizz, we’re dedicated to maintaining a platform where genuine individuals connect, ensuring that every profile is authentic and that all users meet our age requirements. All profiles must pass the necessary verification to be able to use Wizz and interact with other users. To do this, when a new user joins Wizz, we ask for a few essential details:
Date of Birth: Wizz welcomes users aged 13 to 24, and we organise different age groups into separate communities. For instance, a 14-year-old user will only have the ability to interact with peers who are 13, 14, and 15 years old.
Username and Gender: Users can choose their username and gender.
Community Guidelines: New users receive our guidelines, which they must read and agree to. They’re then free to personalize their Wizz profile with a bio, favorite emojis, additional photos, and tags related to their interests like TV shows, games, or sports.
To verify the age and identity of our users, Wizz uses several methods:
Yoti’s Age Estimation: A face-scan taken within the app that immediately launches an algorithm for age estimation to verify the accuracy of the provided birthdate.
Identity Consistency Checks: We monitor for any discrepancies in age information at signup, within user profiles, or during interactions. Any doubts about age or identity mean the user cannot register on the app.
Image Verification: All images on the platform are being verified with AWS Machine Learning services in order to create a safe environment.
Monitored & moderated content
We are working with one-of-a-kind software partners that blend Artificial Intelligence (AI) and human oversight to keep inappropriate content and actions off Wizz.
Our system alerts our safety experts whenever any text, image, or video violates our Community Guidelines or suggests hazardous behavior. For instance, we oversee all chats with groundbreaking text and image moderation technologies to spot and address improper conduct immediately, ensuring adherence to our Community Guidelines.
Violations of our guidelines prompt an investigation, followed by suitable measures. Depending on the infraction’s gravity, this could range from temporarily restricting features to a permanent ban from the Wizz platform.
Our AI systems are continually enhanced, drawing insights from human moderation efforts. These collaboration efforts foster robust content protection on Wizz, ensuring the safest environment for all users.
clear reporting process
We strongly urge all of our users to take an active role in maintaining the integrity of the Wizz community by reporting any content, behavior, or issues that don’t align with the safe and respectful environment we strive for. To enhance the effectiveness of our review process and provide our safety team with comprehensive context, users are encouraged to attach relevant media files, such as screenshots or videos, to their reports. This can be conveniently done through the app or by visiting our website here.
Our dedicated team of safety specialists meticulously reviews each submission, ensuring that every report receives the attention it deserves. In responding to these reports, our specialists draw upon our Community Guidelines as the cornerstone of their decision-making process, aiming to deliver fair and just resolutions in each case. This thorough approach ensures that every concern is addressed with the utmost care and consideration, reinforcing our commitment to upholding a safe and welcoming platform for all users.