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EU Digital Services act
Last updated February, 2026
In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (“Digital Services Act” - “DSA”), on this page you will find Wizz’s required disclosures under Article 11 and Article 12.
Single Point of Contact for Authorities in the EU
Pursuant to Article 11 of the DSA, Wizz has designated wizz-dsa@voodoo.io as the single point of contact for EU Member States’ authorities, the European Commission, the European Board for Digital Services in connection with the application of the Digital Services Act. Communications with Wizz’s single point of contact shall be in English or French.
When contacting Wizz’s single point of contact, the following contact information must be included:
Your first and last name
Your job title
The name of the EU authority on whose behalf you are contacting Wizz
An email address at which you can be contacted (which must be an official email address associated with the relevant EU authority)
Please note that we will only respond to emails received from EU Member States’ authorities, the European Commission or the European Board for Digital Services in connection with the application of the Digital Services Act.
Single Point of Contact for Users
In accordance with Article 12 of the Digital Services Act, recipients of the Wizz service can contact Wizz by contacting Wizz’s Customer Support Team. As an alternative mean of contact, you can reach us by post:
Wizz - Voodoo
59, rue Jean Jacques Rousseau,
75001 PARIS France
Average Number of Wizz’s EU monthly active recipients of the service
In accordance with Article 24(2) of the DSA, providers of online platforms are required to publish information on the average monthly active recipients of the service in the EU every six months starting from February 17, 2023. Among other things, this number is for the purpose of determining whether such providers are considered a very large online platform (“VLOP”) or very large online search engine (“VLOSE”), i.e. more than 45 million monthly active recipients of the service in the EU. Wizz has approximately 460K monthly active users in the EU.
This information is being provided solely for purposes of complying with Article 24(2) of DSA and the methods used for calculating the monthly active recipients of the service pursuant to Article 24(2) of the DSA do not correspond with the Company’s methods used to calculate our daily active users and the geographic breakdown regarding such users. Wizz does not otherwise publish EU user metrics. There are inherent challenges in measuring how our platform is used. These metrics are based on what we believe to be reasonable estimates of our user base for the applicable period of measurement. Our estimates may change as our methodologies and platform evolve, including through the application of new data sets or technologies or as our platform changes with new features and enhancements. As a result, our current period metrics may not be comparable to those in prior periods.
Wizz app transparency report
In accordance with Articles 15 and 24 of the DSA, Wizz publishes annual transparency reports regarding its content moderation activities and safety measures.
The transparency reports are based on evolving internal methodologies and AI-driven precision tools designed to provide an accurate, non-duplicated representation of our moderation efforts. As part of our commitment to data integrity, we may retroactively amend prior reports to implement improved mapping standards or deduplication logic. Consequently, current metrics reflect optimized enforcement and may not be directly comparable to the heuristic data of previous reporting periods.
Wizz's recommender system
User recommendations within the Wizz app are based on age, location (country or state), gender, and online status. Additionally, Wizz users can 'boost' their profile to increase visibility to others.
In the Wizz app settings, users can modify their recommendation preferences to include:
Users of the exact same age, or one year younger or older;
Users from the same country or state;
Users of the same gender, the opposite gender, or both.
These parameters are designed to ensure that Wizz users receive relevant suggestions tailored to their preferences for connecting with others based on location, age, and gender. Initially, all preferences are set to 'no preference' when a user first configures their account.
As an exception, if you join a community on the Wizz app, you can also have people recommended to you based on your shared interests.
“Boost” means that users pay an additional fee to appear first in users' recommendations.
