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EU Digital Services act
Last updated January, 2025
In accordance with Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 on a Single Market for Digital Services and amending Directive 2000/31/EC (“Digital Services Act” - “DSA”), on this page you will find Wizz’s required disclosures under Article 11, Article 12, Article 21, and Article 24.
Single Point of Contact for Authorities in the EU
Pursuant to Article 11 of the DSA, Wizz has designated wizz-dsa@voodoo.io as the single point of contact for EU Member States’ authorities, the European Commission, the European Board for Digital Services in connection with the application of the Digital Services Act. Communications with Wizz’s single point of contact shall be in English or French.
When contacting Wizz’s single point of contact, the following contact information must be included:
Your first and last name
Your job title
The name of the EU authority on whose behalf you are contacting Wizz
An email address at which you can be contacted (which must be an official email address associated with the relevant EU authority)
Please note that we will only respond to emails received from EU Member States’ authorities, the European Commission or the European Board for Digital Services in connection with the application of the Digital Services Act.
Single Point of Contact for Users
In accordance with Article 12 of the Digital Services Act, recipients of the Wizz service can contact Wizz by contacting Wizz’s Customer Support Team.
dispute resolution
To resolve disputes relating to a content moderation decision we make, EU Users can appeal a moderation decision for up to 6 months after our initial decision. For further disputes related to content moderation, in accordance with Article 21 of the DSA, EU users can also select a certified out-of-court dispute settlement body.
The EU Commission will maintain a list of accredited out-of-court dispute settlement bodies for this purpose, which can be found here.
Average Number of Wizz’s EU monthly active recipients of the service
In accordance with Article 24(2) of the DSA, providers of online platforms are required to publish information on the average monthly active recipients of the service in the EU every six months starting from February 17, 2023. Among other things, this number is for the purpose of determining whether such providers are considered a very large online platform (“VLOP”) or very large online search engine (“VLOSE”), i.e. more than 45 million monthly active recipients of the service in the EU.
The estimated average number of monthly active recipients of Wizz in the EU based on the 6-month period ending on December 31st 2024 is 2 314 587.
This information is being provided solely for purposes of complying with Article 24(2) of DSA and the methods used for calculating the monthly active recipients of the service pursuant to Article 24(2) of the DSA do not correspond with the Company’s methods used to calculate our daily active users and the geographic breakdown regarding such users. Wizz does not otherwise publish EU user metrics. There are inherent challenges in measuring how our platform is used. These metrics are based on what we believe to be reasonable estimates of our user base for the applicable period of measurement. Our estimates may change as our methodologies and platform evolve, including through the application of new data sets or technologies or as our platform changes with new features and enhancements. As a result, our current period metrics may not be comparable to those in prior periods.