safety on wizz
Moderation on wizz
Responsible community
Upon joining Wizz, everyone must review and agree to our Wizz Community Guidelines. Leveraging AI and human oversight, we oversee all activity on Wizz to pinpoint and address any guideline breaches potentially harmful to the user or others. Our Wizz guidelines cover a variety of different themes, including harassment, nudity, sexual behavior, hate speech, drugs and more.
Users on the Wizz app who fail to adhere to our Wizz guidelines may face either a temporary restriction of features or an indefinite suspension of their account. Temporary restrictions can last from half a day to two weeks, depending on the severity of the violation. We always inform our users of decisions we take against their content and explain why in a Statement of Reasons.
We take into account the seriousness of the user's content and whether or not it is their first offense when determining a penalty. For example, any content that is CSAM or apologetic for terrorism will result in a permanent ban, whereas for a simple insult, only a short suspension of the user's account will be considered.
appeals on wizz
Under the Digital Services Act (DSA), European users have the right to appeal these restrictions. They can submit their appeal through a designated form indicated in the Statement of Reasons. Our moderation team reviews all appeals within one week. For any appeals, users will always have the right to have its decision taken by a human team different from the one which takes the first decision.
Additionally, Wizz users worldwide have the ability to challenge the automatic rejection of content, such as profile pictures, directly within the app. Appeals regarding account restrictions can also be submitted through our Contact form by any user.
You can read more about our Wizz Community Guidelines here.
Monitored & pre-moderated content
Wizz works with one-of-a-kind software partners that blend Artificial Intelligence (AI) and human oversight to keep inappropriate content and actions off the Wizz app.
Our system alerts our safety experts whenever any text, image, or video violates our Community Guidelines or suggests hazardous behavior. For instance, we oversee all chats on the Wizz app with groundbreaking text and image moderation technologies to spot and address improper conduct immediately, ensuring adherence to our Community Guidelines.
Violations of our guidelines prompt an investigation, followed by suitable measures. Depending on the infraction’s gravity, this could range from temporarily restricting features to a permanent ban from the Wizz app.
Our AI systems are continually enhanced, drawing insights from human moderation efforts. These collaboration efforts foster robust content protection on the Wizz app, ensuring the safest environment for all Wizz users.
clear reporting process
We urge all Wizz users to flag any unsuitable content, behavior, or other issues within the Wizz community for our review and intervention. To give our safety team additional insight, Wizz users can include up to four media attachments, like screenshots or videos, with their reports. Our safety specialists carefully examine every report and act upon confirmed breaches.
Under the Digital Services Act (DSA), European users also have the right to report content they believe to be illegal under EU law or to be in violation of any Wizz’s terms. This can be done easily through a dedicated form within the app. Reports from Trusted Flaggers are prioritized in the queue of reports.
FAQ
How can I in-app report on Wizz?
On Wizz, you can report a user through the ‘explore’ page, or from 1:1 messages. Just select the user profile, and tap on the "more" button (the three dots on the top-right corner), and then tap "Report".
You can also report specific content in 1:1 messages. Just press and hold the message you would like to report, and you will see the reporting options.
All reports are reviewed by our manual moderation team. For additional questions on reporting, you can also reach out to safety@wizzapp.com
How does content pre-moderation work?
All content is moderated before it is shared on the Wizz app, not after it is posted like other social networks. This means that when a user sends a message or updates their profile, it is first analyzed by our automatic moderation partners Bodyguard and Cinder. Our partners use sophisticated algorithms to determine whether the content violates our guidelines, such as including nudity or drug content.
Safe content: If content does not violate our guidelines, then the content is approved to be shared on Wizz app (through messages or profile).
Violating content: If content violates our guidelines, it is removed before being sent or uploaded on Wizz. This means that the targeted recipient(s) never receives the harmful content.
Consequences for violating content guidelines differ based on severity and frequency of user violations. Each user’s behavior is monitored through advanced moderation processes, ensuring that users receive the appropriate consequences for failing to adhere to Wizz community guidelines.
At Wizz, we strive to maintain a respectful and safe environment for all users. If your account has been restricted or banned, it’s important to understand the reasons and the steps you can take to address the issue. In some cases, we may put accounts under review to maintain a secure space for our users if there is any doubt about compliance with our guidelines. Below are some frequently asked questions to help guide you through the process.
How to get unbanned from Wizz App?
How can I know if I was restricted?
Why was my account restricted?
If your account was restricted, this means that you have breached our Community Guidelines and may no longer use all the options of the app. For example, you may have been reported for inappropriate behavior or you may have sent messages that are prohibited on our application.
Please remember that Wizz is a safe and positive environment where everyone must respect the Community Guidelines ☮️
How long will I be restricted for?
It depends on the content you intended to post, and whether you’ve done it only once or repeatedly. It can go from a few hours, to a few days, to several weeks or a permanent restriction.
Our guidelines are pretty simple:
No sexual, harmful or violent content
No bullying
No sharing of socials and personal information
No spamming, no catfishing, no selling of content
That’s it!
