safety on wizz
information for law enforcement
About wizz
Wizz is a place where young people can safely and authentically engage in real-time conversations with peers from around the globe.
Since 2019, the Wizz team, based in Paris, France, has been on a mission to combat loneliness by revolutionizing social interaction, providing a space free from the pressures of likes and follower counts. Young people have been making new friends online for years and we designed the Wizz app to provide the safest online setting for them to do so.
wizz safety strategy
At Wizz, safety is our single highest priority and serves as the foundation for everything we do. As a top destination for young people to connect online, we're dedicated to continually enhancing our Wizz safety measures to meet the demands of the dynamic online landscape:
Every user on Wizz is verified through sophisticated AI safety algorithms developed by Yoti, a company trusted by the UK Home Office and NHS, which scans the face of every user during sign-up to estimate their age.
In the Wizz app, users only engage with peers in their age bracket, and all content is moderated.
Wizz users are encouraged to report unwanted content on the Wizz app, and our moderation team reviews all reports within 24 hours, proactively overseeing activities and addressing guideline breaches with real-time notifications to promote positive behavior.
We also prevent those who break the Wizz app rules from coming back: we keep track of the devices we ban and prevent them from re-registering, even if they are reformatted.
For more information go to Safety.
law enforcement requests
All law enforcement requests are submitted through the contact us page of our website. We aim to respond quickly to all requests, but only if the request is lawful and complete according to the below guidelines.
Please refer the requests to:
Wizz
320 Rue Saint-Honore
Paris
75001, France
Please note that this process is only appropriate for law enforcement officials.
types of user data
Wizz may hold the following user data in accordance with our Privacy Policy, which can be the subject of a valid law enforcement request:
Username
Email address
Account creation date
Account deletion date (if the account was deleted)
IP address
City and country
Device information
Direct messages content
Profile content
Age estimation screenshot
Each request must clearly specify the type of data requested and the legal basis for requesting it. Data will only be released if the request is legally valid and supported by the appropriate judicial authorization or other applicable legal process.
If the request does not meet the applicable legal requirements for the requested data, the data will not be disclosed. This is particularly relevant to requests relating to content data, which generally require a domestic court or judicial order, warrant, or equivalent.
Requirements when Making a Request
Each request must be signed, dated, sent on law enforcement letterhead and include the following information:
Details of requesting law enforcement authority (or court):
Requesting Authority (or court): The name and location of the competent investigative, prosecutorial or judicial authority issuing the request. If the request is based on a court order, the request should indicate the location and name of the relevant court and judge / magistrate.
Requesting Officer: The name, official title, and position of the person submitting the request with their official contact information (email from an official domain and phone number, including any direct dial extension). If applicable, an identification number can be included.
Details of relevant user account:
Wizz App username: When requesting data regarding a specific user of the platform, you must provide a specific Wizz App username or an approved account identifier associated with the relevant account. We also request that a screenshot of the relevant account be provided, to help us to identify the correct account more quickly where possible. The following are Wizz approved identifiers:
Wizz Username (can be found in settings of the profile).
Email address, please check for private relay emails.
Screenshot of the account on the Wizz app.
Screenshot of conversation on the Wizz app.
Data requested: The request should clearly specify the scope of the data requested. Overly broad requests will be refused.
Date range: The request must specify a date (and, if possible, a time), or a date range as relevant to the request (for historic data only).
Legal basis for the request:
Relevant legal process: The request should clearly specify the legal process (i.e., citing the relevant article or section of an Act / Statute / Code), which authorizes law enforcement to request and collect information for the prevention, detection, or investigation of criminal offenses.
Context and Offense(s) under investigation: The request should separately indicate the type of offense(s) under investigation (citing the relevant article or section of Act / Statute / Code), the circumstances of the offense and in what way it is connected to the platform.
User notification: Please indicate whether user notification is permitted.
user notifications
Where required by law, we will notify Wizz users if we disclose their data to law enforcement. We may not provide such notice where it: (a) is prohibited under applicable law; (b) would jeopardize an investigation; and/or (c) would put individuals at risk of harm.
international preservation requests
We honor data preservation requests from law enforcement agencies. Preservation requests refer to holding data securely without disclosure. When we receive such a request, we will attempt to preserve the specified account data.
Data preservation requests from non-French law enforcement authorities must follow our outlined process and guidelines, and include the relevant account information. Such requests require a valid legal order, such as one issued under a Mutual Legal Assistance Treaty (MLAT), European Investigation Order (EIO), or letter rogatory process.
Data is preserved for a limited time and deleted if no formal request follows. Based on the jurisdiction, a new request may be required to preserve the data.
International data communication requests
Data communication requests from non-French law enforcement authorities must be submitted via the appropriate judicial cooperation process (e.g., EIO within the EU, MLAT for non-EU countries, or letter rogatory where applicable).
To demonstrate this, requests should include official judicial documentation issued by a competent authority for the relevant process.
Requests must also follow our above information requirement and process guidelines.
If the request is incomplete, Wizz may request additional information.
Requests from private individuals, including private investigators, will not be processed.